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Start here: laptop basics10
Turn the laptop on and shut it down properlyBasicClick, double-click and right-click with the mouseBasicImportant keys: capital letters, deleting, and @BasicMinimise, maximise and close windowsBasicMake a folder and save files in itBasicWhich hole is which on a laptop: USB, USB-C, HDMI, audioBasicOpen a website and use tabsBasic3 keyboard shortcuts everyone should know: copy, undo, saveBasicMake the text on a web page biggerBasicLock the laptop when you step awayBasic
Start here: phone basics5
Connect your phone to WiFiBasicInstall an app safely from the Play StoreBasicScan a QR code with your phone’s cameraBasicShare your location on WhatsAppBasicQuick settings: flashlight, brightness, WiFi, BluetoothBasic
Internet & WiFi12
What the modem lights meanBasicThe best place for your WiFi routerBasicChoose the right WiFi: 5G or 2.4 GHzBasicInternet not workingFixWiFi missing on laptopFixWiFi is slow on the laptopFixWebsites won't open, but WiFi is connectedFixSee the WiFi password on your laptopBasicUse your phone’s internet on the laptop (hotspot)BasicConnect the laptop to a new WiFiBasicChange the WiFi password in the modem’s settingsFixSee who is using your WiFiFix
Android phone23
Phone storage fullFixForgot WiFi passwordBasicPhone is slowFixPhone won’t chargeFixMake text bigger on the phoneBasicFind a lost phoneFixPop-up ads keep appearing on the phoneFix“Google keeps stopping” on AndroidFixBluetooth earphones won’t connect to the phoneFixTake a screenshot on an Android phoneBasicPhone screen won’t rotateBasicPhone gets hotFixMobile data (phone internet) not workingBasicPhone keeps restarting or is stuck on the logoFixUpdate apps on the phoneBasicBack up photos to Google PhotosBasicPhone doesn’t ring when someone callsBasicAn app crashes or is slow: clear its cacheFixFind the apps that drain your phone’s batteryFixReset your phone’s WiFi, mobile and Bluetooth settingsTechnicianAndroid Safe Mode: remove the app causing troubleTechnicianFactory reset an Android phone safelyTechnicianMessages only arrive when I open the app: notifications missingFix
WhatsApp11
Move WhatsApp to a new phoneFixTurn on WhatsApp two-step verificationBasicBlock a number on WhatsAppBasicSend photos in full quality on WhatsAppBasicWhatsApp video call doesn’t workBasicDelete a WhatsApp message sent by mistakeBasicToo many group messages: mute the groupBasicSend a voice message on WhatsAppBasicUse WhatsApp on your laptop (WhatsApp Web)BasicWhatsApp fills your storage and data: turn off auto-downloadFixWhatsApp privacy: stop strangers adding you to groupsFix
Scams & accounts15
Spot WhatsApp scams and fake APK filesFixSomeone took over my WhatsAppFixForgot Google account (Gmail) passwordFixInstall apps safelyFixFake warning: “Your computer is locked, call this number”FixA caller asks for an OTP code or access to your phoneFixFake links in SMS or chats (bank, courier, prize)FixI tapped a scam link: what to do nowFixMake a strong password you can rememberBasicSpot a scam (phishing) emailBasicBeware of fake bank customer service on social media and GoogleBasicThe “part-time job, like videos and get paid” scamBasicThe “You won a prize” scamBasicThe “Mum, this is my new number, please transfer” scamBasicBlock spam and scam callsBasic
Slow or frozen8
Laptop is slowFixA program is not respondingFixThe whole laptop is frozenFixLaptop takes a long time to startFixDisk C is fullFixLaptop is hot and the fan is loudFixChrome is slow on the laptopFixUninstall an app on the laptopBasic
Screen & display10
Laptop is on but the screen is blackFixScreen too dark, too bright or yellowBasicMake text bigger on the laptopBasicMouse pointer too small or hard to seeBasicScreen is sideways or upside downFixShow the laptop screen on a TV or projectorBasicDesktop icons disappearedFixThe taskbar disappearedFixThe screen turns off too quicklyFixUse a second monitor (extend the screen)Basic
Sound, camera & calls6
No sound on laptopFixHeadphones not working on the laptopFixOthers can’t hear me on Zoom or MeetFixLaptop camera not workingFixBluetooth earphones won’t connect to the laptopFixJoin an online meeting (Zoom/Meet) from a linkBasic
Keyboard, mouse & touchpad6
Laptop keyboard not workingFixKeyboard types the wrong lettersFixKeys beep or feel stuck (Sticky Keys)FixMouse not movingFixLaptop touchpad not workingFixConnect a Bluetooth mouse to the laptopBasic
Battery & charging4
Laptop not chargingFixBattery runs out fastFixLaptop won’t turn on at allFixLaptop beeps at start-up and the screen stays blackFix
Drivers & devices10
Check your laptop’s drivers in Device ManagerTechnicianUpdate a driver safelyTechnicianProblems after a driver update: go back to the old versionTechnicianReinstall a driver when a device suddenly stops workingTechnicianDownload the right driver from the laptop maker’s official siteTechnicianScreen flickers, looks blurry or has the wrong size: graphics driverTechnician“Unknown device” in Device Manager: find its driverTechnicianNo sound after an update: switch the audio driverTechnicianPrinter still has errors: remove and reinstall its driverTechnicianUndo a bad driver or update with System RestoreTechnician
Technician toolbox11
Repair damaged Windows system files (SFC and DISM)TechnicianStart Windows in Safe ModeTechnicianCheck and repair disk errors (CHKDSK)TechnicianFind the program causing problems (clean boot)TechnicianBlue or black screen with a “stop code”TechnicianPrint queue stuck: restart the Print Spooler serviceTechnicianTest the RAM with Windows Memory DiagnosticTechnicianCheck the health of your SSD or hard diskTechnicianReset Windows but keep your files (Reset this PC)TechnicianFully reset Windows networking (Network reset)TechnicianWindows won’t start: Startup RepairTechnician
Files & flash drives8
Can’t find a file I saved or downloadedBasicGet back a deleted fileFixFlash drive not showing upFixCopy files to a flash driveBasicMove photos from your phone to the laptopBasicOpen a ZIP fileBasicA file opens in the wrong programBasicDownload a file and find it againBasic
Printer & printing12
Load paper into the printerBasicRefill the ink in an ink-tank printerBasicReplace an ink cartridgeBasicPrint only some pages, or several copiesBasicPrint on both sides of the paperBasicPrint a photo or document straight from your phoneBasicConnect a new printer to the laptopBasicScan a document with the printerBasicConnect the printer to WiFi (WPS button)FixPaper jam in the printerFixPrints are faded, streaky or missing a colourFixPrinter won't printFix
Everyday tasks8
Take a screenshot on the laptopBasicCopy and paste textBasicSave a document or web page as PDFBasicGet back a Word document you didn’t saveFixAttach a file to an emailBasicThe laptop’s clock or date is wrongFixAdd up numbers in Excel (AutoSum)BasicMake text bold and bigger in WordBasic
Security & updates6
Check the laptop for virusesFixPop-up ads keep appearing in the browserFixUpdate WindowsFixForgot the Windows PINFixChange the laptop’s PIN or passwordBasicTurn off annoying notifications on the laptopBasic
iPhone10
iPhone storage fullFixMake text bigger on iPhoneBasicForgot Apple ID passwordFixTake a screenshot on iPhoneBasiciPhone won’t chargeFixConnect your iPhone to WiFiBasicInstall an app on your iPhone from the App StoreBasiciPhone Control Center: flashlight, brightness, WiFiBasicTurn on “Find My iPhone” before you need itBasicUpdate your iPhone to the latest iOSBasic
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