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Fix

See who is using your WiFi

Step 1 of 3

Log in to the modem’s page (192.168.1.1)

Use the details on the modem’s sticker.

  1. Log in to the modem’s page (192.168.1.1)

    Use the details on the modem’s sticker.

    192.168.1.1Devices

  2. Open Devices (or WLAN Client List)

    Every connected device is listed with its name.

  3. Something you don’t recognise? Change the WiFi password

    Every device disconnects and only people who know the new password can rejoin.

From basic to technician

FixChange the WiFi password in the modem’s settings
FixSee who is using your WiFiYou are here
Technical details (for the curious)

Recognising devices

Names like “android-3f2…” or “iPhone” are hard to place. Turn off WiFi on one phone and see which line disappears. A phone’s MAC address is in Settings › About phone › Status.

Random MAC addresses

Modern phones use a random MAC address per network, so one phone can show a different address than before. That is normal.

Blocking a device

Many modems have a MAC filter to block devices, but changing the WiFi password is simpler and safer.

Coming soon

Still not fixed?

In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.