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Fix

Change the WiFi password in the modem’s settings

Step 1 of 3

Open 192.168.1.1 in the browser

Use a phone or laptop connected to that WiFi. The address is on the modem’s sticker.

  1. Open 192.168.1.1 in the browser

    Use a phone or laptop connected to that WiFi. The address is on the modem’s sticker.

    192.168.1.1

  2. Log in with the username and password on the sticker

    Usually under the modem: “user” or “admin” and its password.

  3. WLAN › change the WPA Passphrase › Apply

    Every device disconnects; reconnect with the new password.

    WLANWPA PassphraseApply
    Write down the new password before clicking Apply.

From basic to technician

FixChange the WiFi password in the modem’s settingsYou are here
FixSee who is using your WiFi
Technical details (for the curious)

Other addresses

If 192.168.1.1 doesn’t open, try 192.168.0.1 or 192.168.100.1. On Windows, ipconfig shows it as the Default Gateway.

A good password

At least 12 characters, for example a few words joined. Use WPA2-PSK or WPA3; never WEP (easy to crack).

The modem’s admin password

The password for the settings page isn’t the WiFi password. If it is still the factory one, change it under Management too so guests can’t change your settings.

Coming soon

Still not fixed?

In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.