Websites won't open, but WiFi is connected
Try another website
Open google.com. If other websites work, only that one site has a problem. Try it again later.
The simulation shows Windows in English, like most laptops.
Try another website
Open google.com. If other websites work, only that one site has a problem. Try it again later.
Restart the laptop
Click Start, then the Power icon, then Restart.
Start›Power›RestartClear the DNS memory
Click Start, type cmd and open Command Prompt. Type ipconfig /flushdns and press Enter.
Safe. It only clears a list of website addresses the laptop remembers.
Did it work?
Save it, or post it to your story.
From basic to technician
Technician fixes (advanced)
The simple steps didn’t help? A technician would try these next, in this order. Stop as soon as the problem is fixed. Commands marked “as administrator”: right-click Start › Terminal (Admin).
Test DNS against a public server
If the first fails but the second works, your provider’s DNS is the problem: set DNS to 1.1.1.1 and 8.8.8.8 (see “No internet” › Technician fixes).
nslookup google.com nslookup google.com 1.1.1.1
Check the hosts file
Read-only. Normally this shows nothing (or only localhost lines). Lines pointing well-known sites to odd addresses were added by malware or an old program: open the file in Notepad as administrator and remove them.
Get-Content C:\Windows\System32\drivers\etc\hosts | Select-String -NotMatch '^#'
Look for a leftover proxy
Read-only. “Direct access” and ProxyEnable 0x0 are normal. A proxy you didn’t set up (often from free VPNs or adware) blocks websites: turn it off in Settings › Network & internet › Proxy.
netsh winhttp show proxy reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable
Certificate errors on every site
“Your connection is not private” everywhere usually means the clock is wrong (fix Date & time) or an antivirus/firewall is inspecting HTTPS. Try turning off that antivirus’s “web shield” for a moment to test.
Automatic check on this laptop
Safe. It only reads, it doesn't change anything.
- Click Start, type PowerShell, press Enter.
- Press Copy, then right-click inside the PowerShell window.
- Press Enter.
# iamtheit: network check / cek koneksi / 网络检测
# Read-only. It changes nothing.
Write-Host "1. Network info" -ForegroundColor Cyan
Get-NetIPConfiguration | Select-Object InterfaceAlias, IPv4Address, IPv4DefaultGateway
$gw = (Get-NetIPConfiguration | Where-Object { $_.IPv4DefaultGateway } | Select-Object -First 1).IPv4DefaultGateway.NextHop
Write-Host "2. Router test ($gw)" -ForegroundColor Cyan
Test-Connection $gw -Count 2
Write-Host "3. Internet test" -ForegroundColor Cyan
Test-Connection 8.8.8.8 -Count 2
Write-Host "4. Website name test (DNS)" -ForegroundColor Cyan
Resolve-DnsName google.com -Type Aipconfig /flushdns and press Enter.While you’re here
Worth reading
Quiz time
Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.