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Laptop keyboard not working

Step 1 of 3

Restart the laptop

Click Start, then the Power icon, then Restart.

The simulation shows Windows in English, like most laptops.

  1. Restart the laptop

    Click Start, then the Power icon, then Restart.

    StartPowerRestart

  2. Turn off Filter keys

    Open this menu and switch off Filter keys. It makes the keyboard ignore short presses.

    SettingsAccessibilityKeyboard

  3. Use the on-screen keyboard for now

    In the same menu, switch on On-screen keyboard and type with the mouse. A USB keyboard also works.

    SettingsAccessibilityKeyboard
    Spilled a drink on it? Turn the laptop off and take it to a repair shop.

From basic to technician

BasicImportant keys: capital letters, deleting, and @
FixLaptop keyboard not workingYou are here
Technical details (for the curious)

Filter Keys

An accessibility feature that ignores short or repeated presses. It can switch on by accident when you hold the right Shift key for 8 seconds. Sign: you must hold a key down before the letter appears.

The keyboard driver

Device Manager › Keyboards: usually “Standard PS/2 Keyboard” (the laptop keyboard) and “HID Keyboard Device” (USB keyboards). If the laptop keyboard stops completely after an update, try Uninstall device and restart.

Only some keys dead

If a whole row of keys is dead, or something was spilled, it is a hardware fault. Use a USB keyboard for now and take it to a repair shop.

Coming soon

Still not fixed?

In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.