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Basic

Important keys: capital letters, deleting, and @

Step 1 of 3

Shift + letter = capital letter

Hold Shift while you press the letter. Caps Lock makes every letter a capital; press it again to turn it off.

The simulation shows Windows in English, like most laptops.

  1. Shift + letter = capital letter

    Hold Shift while you press the letter. Caps Lock makes every letter a capital; press it again to turn it off.

    ShiftA

  2. Backspace deletes to the left

    Delete removes to the right. Enter starts a new line or presses OK.

    Backspace

  3. Shift + 2 = @

    For email addresses like pi@email.com.

    Shift2

From basic to technician

BasicImportant keys: capital letters, deleting, and @You are here
FixKeyboard types the wrong lettersFixLaptop keyboard not working
Technical details (for the curious)

No @ with Shift + 2?

If you get " or another symbol, the keyboard language changed (for example to UK). Press Win + Space to switch back to US. See “Keyboard types the wrong characters”.

Other useful keys

Tab jumps to the next box in a form. Esc cancels or closes a menu. Ctrl + Z undoes the last thing you typed.

Fn

On laptops, Fn works with F1–F12 for volume, brightness and WiFi. Their small symbols are printed on the F keys.

Coming soon

Still not fixed?

In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.