Check the laptop for viruses
Step 1 of 3
Open Windows Security
Click Start, type Windows Security and open it.
The simulation shows Windows in English, like most laptops.
Open Windows Security
Click Start, type Windows Security and open it.
Run a Quick scan
Click Virus & threat protection, then Quick scan. Wait until it finishes.
Virus & threat protection›Quick scanRemove anything it finds
If it finds threats, click Start actions. If it says No current threats, your laptop is clean.
Did it work?
Save it, or post it to your story.
While you’re here
Worth reading
Quiz time
Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.