Bluetooth earphones won’t connect to the phone
Step 1 of 3
Put the earphones in pairing mode
Open the case, or hold the button on the case until the light blinks.
Menu names may be slightly different on your phone brand.
Put the earphones in pairing mode
Open the case, or hold the button on the case until the light blinks.
Turn on Bluetooth
Swipe down from the top of the screen and tap Bluetooth.
Pair them
Open this menu, tap Pair new device, then tap the earphones’ name.
Settings›Connected devices›Pair new device
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Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.