Scan a QR code with your phone’s camera
Open the camera and point it at the QR code
No need to take a photo. Hold still until text appears under the code.
Menu names may be slightly different on your phone brand.
Open the camera and point it at the QR code
No need to take a photo. Hold still until text appears under the code.
Read the address that appears before you tap it
Make sure the site’s name makes sense, for example the restaurant’s or shop’s name.
Strange address? Don’t open it
Scammers stick fake QR codes on things. Never type a password or PIN on a site opened from a suspicious QR code.
Did it work?
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From basic to technician
Technical details (for the curious)
QR codes for paying
To pay, scan from inside your bank or wallet app, not the normal camera. Payment apps show the receiver’s name; compare it with the shop before paying.
The camera doesn’t read the QR
Clean the lens, move the phone a little closer or further, and make sure there is enough light. On some phones turn on “Scan QR codes” in the camera settings or use Google Lens.
A sticker on a sticker
If a QR code looks stuck on top of another one, be suspicious. It is a common trick at car parks and on posters.
While you’re here
Worth reading
Quiz time
Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.