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Basic

Beware of fake bank customer service on social media and Google

Step 1 of 3

Complain only through the number on your card or the official app

Never use a number from comments, ads or private messages.

  1. Complain only through the number on your card or the official app

    Never use a number from comments, ads or private messages.

  2. An account that contacts you first = suspicious

    Real customer service doesn’t DM you after you complain on social media.

  3. Never give your PIN or OTP, or install an app

    Real customer service never asks for them.

From basic to technician

BasicBeware of fake bank customer service on social media and GoogleYou are here
FixA caller asks for an OTP code or access to your phone
Technical details (for the curious)

Signs of a fake account

Few followers, a newly created account, names with “Care”, “Help”, “Official_ID”, and asking you to move to WhatsApp.

Ads in search results

Scammers buy ads for “bank customer service”. Skip results marked “Sponsored”; find the number on the official site or the back of your card.

Already fell for it?

Call the bank’s official number at once to block the account, change your PIN and passwords, and report it to the police cybercrime unit.

Coming soon

Still not fixed?

In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.