A caller asks for an OTP code or access to your phone
Step 1 of 3
Hang up
Banks, couriers and shops never ask for OTP codes, PINs or passwords by phone.
Menu names may be slightly different on your phone brand.
Hang up
Banks, couriers and shops never ask for OTP codes, PINs or passwords by phone.
Never install an app they tell you to
Apps like AnyDesk or TeamViewer let a stranger control your phone.
Call the bank yourself
Use the number on the back of your card or in the official bank app.
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From basic to technician
BasicBeware of fake bank customer service on social media and GoogleBasicThe “Mum, this is my new number, please transfer” scamBasicBlock spam and scam calls
FixA caller asks for an OTP code or access to your phoneYou are here
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Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.