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Basic

Make a folder and save files in it

Step 1 of 3

Open File Explorer › Documents › New › Folder

Type a name for the folder, for example Letters, then press Enter.

The simulation shows Windows in English, like most laptops.

  1. Open File Explorer › Documents › New › Folder

    Type a name for the folder, for example Letters, then press Enter.

    File ExplorerDocumentsNewFolder

  2. Save your document into that folder

    In Word: File › Save As, double-click the Letters folder, give the file a name, then Save.

    FileSave As

  3. Find it later in Documents › Letters

    All your letters are in one place and easy to find.

From basic to technician

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Technical details (for the curious)

Good file names

Use a clear name plus a date, for example “Job letter 2026-10”. Avoid \ / : * ? " < > |; Windows doesn’t allow them.

Documents, Desktop, Downloads

Downloads holds files from the internet and fills up fast. Documents is tidier for important files. Too many files on the Desktop slow it down.

OneDrive

If Documents shows a cloud icon, the files are also stored in OneDrive (the cloud). Safe if the laptop is lost, but it needs a Microsoft account and internet to sync.

Coming soon

Still not fixed?

In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.