Phone won’t charge
Step 1 of 3
Try another cable and socket
Bent or damaged cables are the most common reason a phone won’t charge.
Menu names may be slightly different on your phone brand.
Try another cable and socket
Bent or damaged cables are the most common reason a phone won’t charge.
Clean the charging hole
Turn the phone off. Gently brush out dust with a dry, soft toothbrush. Don’t use water or anything metal.
Restart, then charge it while off
Hold power › Restart. If it still won’t charge, turn it off and charge for 30 minutes.
- Swollen battery, phone very hot, or a burning smell? Stop charging and take it to a repair shop.
Did it work?
Save it, or post it to your story.
While you’re here
Worth reading
Quiz time
Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.