Install apps safely
Step 1 of 3
Only install from Play Store
Search for the app in Play Store. Check the developer name and the reviews.
Menu names may be slightly different on your phone brand.
Only install from Play Store
Search for the app in Play Store. Check the developer name and the reviews.
Keep “unknown apps” blocked
In this menu, leave everything on Not allowed.
Settings›Security & privacy›Install unknown appsNever install APK files sent in chats
An .apk file from WhatsApp or SMS can steal your money and data.
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From basic to technician
BasicInstall an app safely from the Play Store
FixInstall apps safelyYou are here
While you’re here
Worth reading
Quiz time
Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.