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Fix

Bluetooth earphones won’t connect to the laptop

Step 1 of 3

Put the earphones in pairing mode

Open the case, or hold the button on the case until the light blinks.

The simulation shows Windows in English, like most laptops.

  1. Put the earphones in pairing mode

    Open the case, or hold the button on the case until the light blinks.

  2. Turn on Bluetooth on the laptop

    Open this menu and switch Bluetooth on.

    SettingsBluetooth & devices

  3. Add the earphones

    Click Add device, then Bluetooth, then choose your earphones’ name. Wait until it says Connected.

    Add deviceBluetooth
Technical details (for the curious)

Pairing vs connecting

Pairing = the two devices exchange a key once. Connecting = using that key every time. If the earphones are connected to your phone, the laptop can’t connect: turn off Bluetooth on the phone first.

Remove and pair again

If the earphones appear but won’t connect: Settings › Bluetooth & devices › the earphones › Remove device, then add them again. This creates a fresh key.

The Bluetooth driver

Device Manager › Bluetooth: the adapter (for example “Intel Wireless Bluetooth”) must be there without a yellow mark. Bluetooth and WiFi often share one chip, so both drivers usually come together from the laptop maker’s site.

Poor sound in meetings

When the earphone mic is used, Bluetooth switches to “Hands-Free” mode with low quality. For music choose the “Stereo” output; in meetings use the laptop mic so the earphone sound stays clear.

Coming soon

Still not fixed?

In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.