Forgot the Windows PIN
Step 1 of 3
Click I forgot my PIN
It is under the PIN box on the sign-in screen.
The simulation shows Windows in English, like most laptops.
Click I forgot my PIN
It is under the PIN box on the sign-in screen.
Sign in with your Microsoft account password
Type the password of the email you use for Windows. A code may be sent to your phone or email; type it in.
No Microsoft account? You need the laptop’s password, or ask a technician.Set a new PIN
Type the new PIN twice and press OK. Write it down somewhere safe.
Did it work?
Save it, or post it to your story.
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BasicLock the laptop when you step awayBasicChange the laptop’s PIN or password
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Still not fixed?
In the next update you can tell us what happened, and our AI helper will suggest another way. Until then, restart the device and go through the steps once more.